Working Together Better - Getting More Done

"I have used your Constructive Confrontation tool this week and I was amazed by the result. The person came to my office in a denial frame of mind and left an hour later in a very different mood."

Nathalie Riviere, FAO

Communication changes a crowd into an organization

Getting things done, serving customers, converting prospects, planning, product development -  all require people engaged and working together.

Productivity losses cost money. Miscommunication results in costly errors. Conflict is a major source of costs. Disengaged employees actively hinder your efforts.

Repeatable communication processes and techniques address these problems, lower costs, win more clients, and inspire and engage employees.


All programs are customized in content, time, and delivery to each event. These are the starting points.

Most programs are approved for CLE credit for those in the legal profession.

Bonus: Free Bankcode 90-second personality assessments can be included to add another level to communication effectiveness.

A New Communication Paradigm

This fun, revealing workshop contests the pervasive view that "Communication is the transfer of information." This common perception is at least short-sighted if not altogether wrong. "The human brain is a computer," is at the heart of this misperception. Understanding how perception really works, how humans interpret the world, and how the brain is wired, provides you and your team with tools for being more effective at achieving the goals of communication - get things done, do it faster, and make people happier.

Typical Formats:

1 hour seminar.

Employee Engagement Workshop

Gallup research makes it clear that employee engagement is a problem and that it directly impacts the bottom line. Unfortunately, most think it's "other companies" that have a problem. With less than 33% of employees "engaged," it's hard to imagine it's not happening to you too.

Engagement is affected by many things, but all of them require communication to align (or realign) employee attitudes. Discover the primary levers that drive engagement so you know where to start and how to develop a communication to plan to make it all work. An IABC Gold Quill winning case study will be used as an example.


Half-Day Interactive Workshop
Other formats can be arranged according to your specific needs.

Very clear, real world examples. Engaging presenter who made the material easy to understand.

Conversation for Action Participant


I love how this process/methodology creates more accountability in all relationships.

Jessica A.


An eye-opener on how to communicate more effectively/clearly in order to get the expected results.

Communication Paradigm Participant


This presentation was very useful. This clears up why some tasks are not done or not done correctly.

Keith C. , Defresne Mfg.


I will use this with my superiors as lack of role clarity is one of the biggest issues I address.

Karen W., Normandale College


This presentation shows the key to getting what you want – the first time.

Tim K., Dufresne Mfg.


Mark clearly has deep domain knowledge that is very useful.

Todd A., August Ash

I-Skills Zone Communication Skills System for Organizations

This comprehensive training program addresses the fundamental aspects of communication with five talking skills and four listening skills. When a communication system is in place that empowers everyone to communicate clearly, everything becomes more effective. Decision making is improved because all the information needed to make the decision is available; that's a rare thing. Relationships improve because everyone feels understood and is able to more fully understand others in an atmosphere of mutual respect and collaboration.

Visit the I-Skills Zone website for more detailed information.


I-Skills Zone: 3 half-days
Other formats can be arranged according to your specific needs.

Constructive Confrontation

Conflict is a major source of productivity losses and the associated costs. Smoldering, unspoken conflict drive disengagement and active resistance to organizational goals. These conflicts go unaddressed because people involved don' t know how to have a difficult conversations. You can empower them with those skills.

This training session discusses perspective, listening, and how to construct an assertive message that gets your point made without triggering defense mechanisms. Real world examples are used during the session so you can begin to refine your approach to recent or current situations.

You will learn how to better understand another person's perspective; how to control your emotions; and how to craft a message that will get your point across and leave the relationship undamaged. You will use actual conversations you have recently had or need to have as you apply the principles learned.


60-90 minute group training
One-on-one coaching for a specific difficult conversation.

A Conversation for Action

Everything your organization does is a result of conversations. Does everyone know how to have an effective one?

Miscommunication in the sales process creates problems that lose customers. Making decisions without all the pertinent information leads to failed planning. Having to rehash conversations and decision making is devastating to efficiency. Miscommunication on teams results in late deliveries, delayed projects, and disengaged team members which drives costs and cuts profits

Creating a specific, repeatable process for having important conversations reduces problems and costs.

You will learn how maximize your effectiveness in these frequent and seemingly simple conversations. You will spend less time refining your requests, and you will more often get exactly what you need the first time for maximum cost effectiveness.


60/90-minute training session
Four-Hour Workshop

They Understand, LLC

Call: 651-728-0352